Privacy policy

1. Data controller

• Controller: [PENDING: legal name], trading as Luciérnaga Labs
• Tax ID: [PENDING: NIT or ID number]
• Address: Calle 2N # 12-20, Barrio Modelo, Popayán, Cauca, Colombia
• Email for personal-data matters: [email protected]
• Phone: +57 300 222 7237

2. What data we receive

Only what you send us through the contact form, plus the minimum technical data needed to run the site securely:

• Form: name, company (optional), email address, project type and project description.
• Technical data: the IP address and browser signals Cloudflare processes to deliver the site, protect it from abuse and confirm with Turnstile that a person is sending the form.
• One functional cookie (ll_lang) that remembers the language you choose. We use no analytics or advertising cookies.

3. What we use it for

We do not sell your data or use it for marketing without a separate authorization.

• Replying to your request and discussing your project.
• Preparing and sending a proposal, if you ask for one.
• Protecting the site and the form against spam and abuse.

4. Consent

By ticking the box in the form you give prior, express and informed consent to process your data for the purposes above, including transfer to the processors listed in section 5. You can withdraw this consent at any time.

5. Who we share it with

We use providers that process data on our behalf and under our instructions. Some are outside Colombia, mainly in the United States:

• Cloudflare, Inc.: site hosting, security, Turnstile verification and email forwarding.
• Resend: delivery of the email containing your request to our inbox.
• Microsoft (Outlook): the mailbox where we receive and answer requests.

6. How long we keep it

We keep requests for [PENDING: retention period] after the last contact, or for as long as a business relationship exists, and then delete them unless the law requires keeping them longer.

7. Your rights

As the data subject you can:

• Access, update and correct your data.
• Request proof of the consent you gave us.
• Be informed about how your data has been used.
• Withdraw your consent or ask us to delete your data when there is no legal or contractual duty to keep it.
• Access your data free of charge.
• File a complaint with Colombia’s Superintendence of Industry and Commerce (SIC) after completing the process with us.

8. How to exercise your rights

Email [email protected] (or call +57 300 222 7237) with your name, the address you contacted us from and your request. We answer queries within ten (10) business days and complaints within fifteen (15) business days; if that is not possible, we will tell you why and when to expect an answer, within the limits set by law.

9. People outside Colombia

If you contact us from the European Union or the European Economic Area, we process your data based on your consent and on steps you ask us to take before a possible contract. You can exercise the rights of access, rectification, erasure, restriction, portability and objection, withdraw your consent, and complain to your data-protection authority.

10. Security and minors

We apply reasonable technical and organizational measures: encrypted connections (HTTPS), bot verification, limited access to the inbox, and no additional database holding your data. The site is aimed at businesses and does not knowingly collect data from people under 18.

11. Changes to this policy

If we change this policy we will publish the new version on this page with its update date. If the change affects the purposes of processing, we will ask for your consent again.